Wednesday, 11 November 2015 11:57

Council Telephone Scam Warning

The Borough of Poole are warning residents about calls from an organisation claiming to be from the council offering to reduce or refund their council tax for a fee.

These calls are not from, or authorised by, any council. The scam organisation is offering to reduce the council tax liability upon receipt of a fee of £65 and is asking for bank account details. 

Paul Hudson, Partnership Manager at the Stour Valley & Poole Partnership, which administers council tax for Christchurch, East Dorset, North Dorset and Poole councils, said: “People should be aware that these calls do not come from the councils and if people are looking to challenge their council tax they can contact the government’s Valuation Office Agency for free.” 

The council tax appeals page of the website provides details of how to challenge the council tax band which a property falls into. Alternatively, call 0300 0501 501. 

The council will only ask for people’s bank account details over the phone to make or arrange payment of council tax. If someone from a council visits a resident they will always carry an identity card. If the person visited is concerned, they should call the council to confirm the identity of the visitor. A genuine caller will be happy to wait outside while this is done. The Customer Services number to call is 0345 034 4569. 

Anyone receiving a call asking for a fee to challenge their council tax should make a note of the number of the caller and call the police on 101. 

Last modified on Wednesday, 11 November 2015 12:01
Tom F

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